THE ROLES OF TRAVEL AND TOURISM ORGANISATIONS.
HILTON.
The Hilton Hotel is part of the private sector organisation and is a public limited company. It provides serviced accommodation for a variety of budgets to meet the needs of a wide range of customers. They have rooms varying from £200+ depending on what you want from the room, you can get standard rooms and more luxurious rooms which means the prices would vary. The Hilton follow all legislation's like the Health and Safety Act, one example to show this is that children under the age of 13 isn't allowed to use the Hilton's spa. To follow the DDA (Disability Discrimination Act) they have easy wheelchair access in each and every hotel in the chain making sure that everyone's needs are provided for.
The Hilton is a Hotel chain and it fits into the Chain of distribution as it provides rooms for the Tour operators to put into holiday packages and then sell online or to Travel agents who will sell these packages in store or online also. The Hilton will have a Concierge, which is a job role in the hotel where a member of staff will work on a desk providing leaflets and tour packages for the customers to buy and they are usually for attractions in the area. They will usually get a commission on the tours/tickets they sell, the fact that they are selling tickets for local attractions brings money for the local economy helping the attractions stay open. An example of this could be someone staying in the Hilton in central London and then the concierge selling a customer a ticket to go to the London Eye.
The Hilton Hotel is part of the private sector organisation and is a public limited company. It provides serviced accommodation for a variety of budgets to meet the needs of a wide range of customers. They have rooms varying from £200+ depending on what you want from the room, you can get standard rooms and more luxurious rooms which means the prices would vary. The Hilton follow all legislation's like the Health and Safety Act, one example to show this is that children under the age of 13 isn't allowed to use the Hilton's spa. To follow the DDA (Disability Discrimination Act) they have easy wheelchair access in each and every hotel in the chain making sure that everyone's needs are provided for.
The Hilton is a Hotel chain and it fits into the Chain of distribution as it provides rooms for the Tour operators to put into holiday packages and then sell online or to Travel agents who will sell these packages in store or online also. The Hilton will have a Concierge, which is a job role in the hotel where a member of staff will work on a desk providing leaflets and tour packages for the customers to buy and they are usually for attractions in the area. They will usually get a commission on the tours/tickets they sell, the fact that they are selling tickets for local attractions brings money for the local economy helping the attractions stay open. An example of this could be someone staying in the Hilton in central London and then the concierge selling a customer a ticket to go to the London Eye.
Who is the organisation responsible to?
Stake Holders OR Share Holders?.. There isn't a right answer, they both play very big parts.
Stake Holders are the customers, they determine whether the business stays open by choosing to visit or not. Alton Towers is an attraction which relies on customers visiting and they need to keep them wanting to come back. In order to keep them coming back they have certain offers such as, on the day of your visit you can buy a ticket for the next day for just £4! As Alton Towers is in a residential area they need to keep the community around it happy for them to be open there so they give the locals the jobs first raising employment in the area, they also give a number of free tickets to the locals and the medical service which is at Alton Towers is used for the local area to which all keeps the community happy. Share holders are the members of the public and members of the organisation. Alton Towers is a private organisation owned by Merlin and you can't buy shares in it, however for companies you can buy shares in, the company provides Annual Reports which tells you all about their Profit, Hotels and worth, this will help you make your decision on whether you want to invest into the company.
Stake Holders OR Share Holders?.. There isn't a right answer, they both play very big parts.
Stake Holders are the customers, they determine whether the business stays open by choosing to visit or not. Alton Towers is an attraction which relies on customers visiting and they need to keep them wanting to come back. In order to keep them coming back they have certain offers such as, on the day of your visit you can buy a ticket for the next day for just £4! As Alton Towers is in a residential area they need to keep the community around it happy for them to be open there so they give the locals the jobs first raising employment in the area, they also give a number of free tickets to the locals and the medical service which is at Alton Towers is used for the local area to which all keeps the community happy. Share holders are the members of the public and members of the organisation. Alton Towers is a private organisation owned by Merlin and you can't buy shares in it, however for companies you can buy shares in, the company provides Annual Reports which tells you all about their Profit, Hotels and worth, this will help you make your decision on whether you want to invest into the company.
Environment and Contribution.
Thomson is one of the many companies which aim to help the environment around us, they do this by introducing policies and making themselves and their customers more aware of what they should be doing: Recycling, Saving electricity and not littering the surroundings. Thomson have made sure its hotels’ are more environmentally friendly and are more aware of the staff and environments needs, such as whether the hotel has power cards that you take out of the key hole when you're going out and it turns off all the lights when they leave the room. Thomson have made sure that they reuse grey water for the garden areas, using local products to save transportation fuels that would be needed to bring the products into certain countries and they are thinking carefully about who they employ. A policy to employ local staff has been put into place and this includes providing training for local people to enable them to achieve higher positions and they also provide staff benefits.
Thomson have created loads of jobs, 54,000 to be precise, which helps the areas economy in which they are working in, one reason being that if you are working then you are paying tax. The Travel and Tourism industry's total contribution to GDP in the UK was £101 billion in 2011, or 6.7% of total GDP and is said to rise by 4.1% over the next couple years!
Thomson is one of the many companies which aim to help the environment around us, they do this by introducing policies and making themselves and their customers more aware of what they should be doing: Recycling, Saving electricity and not littering the surroundings. Thomson have made sure its hotels’ are more environmentally friendly and are more aware of the staff and environments needs, such as whether the hotel has power cards that you take out of the key hole when you're going out and it turns off all the lights when they leave the room. Thomson have made sure that they reuse grey water for the garden areas, using local products to save transportation fuels that would be needed to bring the products into certain countries and they are thinking carefully about who they employ. A policy to employ local staff has been put into place and this includes providing training for local people to enable them to achieve higher positions and they also provide staff benefits.
Thomson have created loads of jobs, 54,000 to be precise, which helps the areas economy in which they are working in, one reason being that if you are working then you are paying tax. The Travel and Tourism industry's total contribution to GDP in the UK was £101 billion in 2011, or 6.7% of total GDP and is said to rise by 4.1% over the next couple years!